Shipping policy

Shipping Policy

Effective Date: October 2025

Processing Time

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Australia

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days

New Zealand & Pacific Islands

  • Standard Shipping: 7-14 business days
  • Express Shipping: 5-10 business days

United States & Canada

  • Standard Shipping: 10-20 business days
  • Express Shipping: 7-14 business days

United Kingdom & Europe

  • Standard Shipping: 12-25 business days
  • Express Shipping: 8-15 business days

Asia

  • Standard Shipping: 10-20 business days
  • Express Shipping: 7-14 business days

Rest of World

  • Standard Shipping: 15-30 business days
  • Express Shipping: 10-20 business days

Delivery times are estimates and begin from the date of shipment, not the date of order. We cannot guarantee delivery times and are not responsible for delays caused by customs, weather, or courier issues.

International Shipping

We ship to most countries worldwide. Please note:

  • Customs & Import Duties: International customers are responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in our shipping costs and are the responsibility of the recipient.

  • Customs Delays: International shipments may experience delays at customs. We are not responsible for delays caused by customs clearance procedures.

  • Address Requirements: Please ensure your shipping address is complete and accurate, including apartment/unit numbers and any required identification numbers for your country.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can track your shipment using this number through the carrier's website.

Please allow 24-48 hours for tracking information to become active in the carrier's system.

Shipping Restrictions

We currently do not ship to PO Boxes or parcel lockers. Please provide a physical street address.

Lost or Damaged Shipments

If your order appears lost or arrives damaged, please contact us at info@midnightultras.com within 48 hours of the expected delivery date. We will work with you and the carrier to resolve the issue.

For damaged items, please retain all original packaging and take photos of the damage for our records.

Address Changes

If you need to change your shipping address, please contact us immediately at info@midnightultras.com. Once an order has been dispatched, we cannot modify the shipping address.

Questions?

If you have any questions about our shipping policy, please contact us at [your email].

This shipping policy is subject to change without notice. Please review this page periodically for updates.